My mother called me the other day from a PCO as her BSNL landline phone was not working and she wanted my help to make a complaint. Being at the office, I immediately checked online on how to make a complaint. They had given a couple of numbers to lodge a complaint. One was a 1500 the one stop shop for everything on BSNL and the other was ****1191 (the first 4 digits is the first four digits of your phone number). Both the numbers weren't going through from the Airtel landline phone that I have at the office. Neither did they work from my Airtel mobile. Since, my landline phone at home is also an Airtel one, I didn't have any other option. And none of my colleagues had a BSNL mobile! Then I found on the BSNL chennai website a link to lodge a complaint online. When I tried it, to add to my woes, it didn't work as it was on a 8181 port unlike the default web port. (if it's too technical, almost all organizations allow internet connectivity only through one webport which is port 80 to safeguard against any intrusion into the network. There are other ports like 8181 which less than .1% of the websites use).
Can't BSNL have a simple number which is accessible from all landline and mobile networks to make a complaint?
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